Terms & Conditions
Servinka
Last updated: 2026-06-26 · Effective date: [Effective date]
1. Who these Terms are between
These Terms & Conditions ("Terms") form a binding agreement between Solvinka AB, organisation number 5595946707, registered in Sweden at Södra Storgatan 69, 267 40 Bjuv ("Servinka", "we", "us", "our"), and the person or business that registers for or uses the Platform ("you", "Provider").
By creating an account or using the Platform, you agree to these Terms and to our Privacy Policy. If you act on behalf of a company, you represent that you have authority to bind it. If you do not agree, do not use the Platform.
2. Definitions
Platform — the Servinka software, websites (www.servinka.com, www.servinka.se, and subdomains), dashboards, APIs, and related services. Provider — a business or individual that uses the Platform to run a storefront, take bookings, and get paid. Customer — an end user who books or buys from a Provider through a storefront. Storefront — the public page generated for a Provider at a chosen slug. Subscription — the paid plan a Provider purchases from us. Stripe — our payment processor. Content — text, images, logos, descriptions, and other material a Provider uploads or enters.
3. The service — and what Servinka is not
Servinka provides software tools that let Providers create a storefront, publish services, take bookings and payments, manage customers, and send notifications.
Servinka is a technology provider, not a party to the transactions between Providers and their Customers. Specifically:
- All services, prices, availability, payment policies, deposits, cancellation and no-show rules, and refund decisions are set and controlled by the Provider.
- When a Customer pays a Provider, the payment is made to the Provider's own connected Stripe account via Stripe Connect (Standard). We do not take custody of, hold, or control those funds.
- We execute the Provider's pre-authorised instructions (e.g. charging a deposit, issuing a refund) through Stripe. The Provider — not us — decides whether a refund, cancellation fee, or no-show charge is warranted.
- Servinka is not a marketplace, agent, broker, employer, or fiduciary of either party, and does not guarantee that any service will be performed or that any Customer will pay or attend.
Disputes about the quality, delivery, pricing, or cancellation of a service are between the Provider and the Customer. Servinka is not responsible for resolving them. For card disputes/chargebacks, Stripe handles the mechanics directly with the Provider on Standard Connect accounts.
4. Eligibility and accounts
You must be at least 18 and able to form a binding contract. You must provide accurate, current information and keep it up to date. You are responsible for safeguarding your credentials and for all activity under your account, and for the acts and omissions of anyone you invite to your business. Notify us promptly of any unauthorised use.
5. Subscriptions, trials, fees, and taxes
Trial. We may offer a free trial (default 14 days, configurable). No payment card is required to start exploring. At the end of the trial, continued use of paid features requires an active subscription.
Subscription fees. Fees, billing period, and plan contents are shown at purchase. Fees are billed in advance through Stripe to the payment method you provide; by subscribing you authorise recurring charges until you cancel. Unless stated otherwise or required by law, fees are non-refundable for partial periods.
Transaction fees. In v1, Servinka charges no application fee on Customer↔Provider transactions. We may introduce a transaction or application fee in future for new or renewed terms, with prior notice. Stripe's own processing fees are charged to the Provider by Stripe.
Taxes (VAT). Subscription fees we charge you are stated exclusive or inclusive of VAT as indicated at checkout; applicable Swedish/EU VAT is added or accounted for as required. VAT on a Provider's own services to Customers is the Provider's sole responsibility. The Platform offers tools to declare VAT registration, rate, tax behaviour, and rounding and to display and snapshot VAT, but the Provider is solely responsible for the correctness of its tax settings, registrations, invoices, and filings. Servinka does not provide tax advice.
Failed payment. If a subscription payment fails or a trial ends without payment, we may restrict access to paid features; your Storefront may show a paused state and stop accepting new bookings, while existing data remains accessible per Section 13. We may comp or manage accounts at our discretion.
Price changes. We may change prices or plan contents from the next billing period after reasonable prior notice. If you do not accept a change, you may cancel before it takes effect.
6. Payments to Providers (Stripe Connect)
To take payments, a Provider must connect a Stripe account and complete Stripe's onboarding and identity verification (KYC). Payment capabilities are governed by Stripe and may be limited until verification is complete. The Provider's use of Stripe is subject to the Stripe Connected Account Agreement (stripe.com/legal/connect-account). Payouts, payout schedules, reserves, and chargebacks are handled by Stripe; Servinka has no control over and is not liable for Stripe's decisions, holds, or payout timing. The Provider is responsible for issuing lawful receipts/invoices to its Customers (the Platform assists by generating receipt emails).
7. Your content and your storefront
You retain ownership of your Content. You grant Servinka a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt (e.g. resize/compress images), and display your Content solely to operate and provide the Platform, including rendering your public Storefront and generating QR codes and links. You represent that you own or are licensed to use your Content and that it does not infringe any third party's rights or violate any law. You are responsible for the accuracy of your service descriptions, prices, availability, and policies.
8. Acceptable use
You agree not to: use the Platform for any unlawful, fraudulent, deceptive, or harmful purpose; sell or advertise illegal, regulated-without-licence, or prohibited goods/services, or anything that violates Stripe's restricted-business rules; upload malware, attempt to breach security, scrape, overload, reverse-engineer, or circumvent rate limits or access controls; impersonate others, infringe intellectual-property or privacy rights, or post hateful, harassing, or obscene material; use a reserved slug or one designed to mislead, infringe a trademark, or impersonate another business (slug rules and a reserved-word blocklist apply; disputes may be raised at disputes@servinka.com); or misuse Customer personal data obtained through the Platform. We may remove Content, suspend features, or terminate accounts that breach this Section.
9. Data protection (controller / processor)
For personal data relating to your account and our billing relationship, Servinka is the controller — see the Privacy Policy. For personal data about your Customers that you collect and manage through the Platform, you are the controller and Servinka is your processor under Article 28 GDPR; you instruct us to process that data only to provide the Platform. As controller, you are responsible for having a lawful basis to collect and use your Customers' data, for providing them your own privacy notice, and for honouring their data-subject rights. The Article 28 terms are set out in our Data Processing Agreement, incorporated into these Terms by reference.
10. Intellectual property
The Platform — its software, design, trademarks, and "Servinka" branding — is owned by Servinka and its licensors and protected by law. Except for the limited right to use the Platform under these Terms, no rights are granted to you. Storefronts may display a removable "Powered by Servinka" mark depending on your plan/entitlements.
11. Third-party services
The Platform integrates third-party services (e.g. Stripe, Supabase, Vercel, Resend, PostHog, Sentry, and map/calendar links). Your use of those services may be subject to their own terms, and we are not responsible for their acts, omissions, availability, or content.
12. Availability, disclaimers, and warranties
We work to keep the Platform available and reliable but provide it on an "as is" and "as available" basis. We do not warrant that it will be uninterrupted, error-free, or fit for any particular purpose, except to the extent such warranties cannot be excluded by law. We may modify, suspend, or discontinue features, perform maintenance, or impose limits, with reasonable notice where practicable. We are not responsible for a Provider's failure to deliver services, a Customer's failure to pay or attend, or the outcome of any Provider↔Customer transaction. Nothing in these Terms excludes liability that cannot be excluded under mandatory Swedish law, including consumer-protection law where a user acts as a consumer.
13. Suspension, termination, and inactivity
You may cancel your subscription and close your account at any time through the dashboard or Stripe billing portal; cancellation takes effect at the end of the current billing period, with no pro-rata refunds unless required by law. We may suspend or terminate your access immediately if you materially breach these Terms, create legal or security risk, fail to pay, or as required by law; where appropriate we will give notice and an opportunity to cure. Free/trial accounts with no logins, services, or bookings for 90 days may have their slug released after a warning email. On termination, your right to use the Platform ends; we will make your data available for export for a reasonable period and then delete or anonymise it, subject to legal retention obligations (e.g. 7-year accounting records). Provisions that by their nature should survive (fees owed, IP, disclaimers, liability, governing law) survive termination.
14. Limitation of liability
To the maximum extent permitted by law: Servinka is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, data, or business; Servinka is not liable for the conduct of Providers or Customers, for payments between them, for funds held or paid out by Stripe, or for a Provider's tax, legal, or regulatory compliance; and Servinka's total aggregate liability for all claims relating to the Platform or these Terms is limited to the subscription fees you paid to us in the 12 months preceding the event giving rise to the claim. These limits do not apply to liability that cannot be limited under mandatory law (e.g. intent, gross negligence, or personal injury) and do not affect a consumer's mandatory statutory rights.
15. Indemnification
You agree to indemnify and hold harmless Servinka and its officers, employees, and agents from claims, damages, losses, and reasonable costs (including legal fees) arising from: your Content; your use of the Platform; the services you sell and your dealings with Customers; your breach of these Terms or of applicable law (including data-protection and tax law); or your infringement of any third-party right.
16. Changes to these Terms
We may update these Terms. We will post the updated version with a new "Last updated" date and, for material changes, notify you by email or in-app before they take effect. Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Platform and cancel.
17. Governing law and disputes
These Terms are governed by the laws of Sweden, without regard to conflict-of-laws rules. Disputes are subject to the exclusive jurisdiction of the courts of Sweden, with [City] tingsrätt as the court of first instance, except where mandatory consumer-protection law gives a consumer the right to bring proceedings in their place of residence. If you are a consumer in the EU, you may also use the European Commission's Online Dispute Resolution platform (ec.europa.eu/consumers/odr) and the Swedish National Board for Consumer Disputes (ARN).
18. General
These Terms, the Privacy Policy, the Data Processing Agreement, and any plan-specific terms make up the entire agreement between us. If any provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a reorganisation, merger, or sale. We may contact you at your account email; you may contact us at support@servinka.com.
19. Contact
Solvinka AB · Södra Storgatan 69, 267 40 Bjuv General: support@servinka.com · Slug/brand disputes: disputes@servinka.com · Data protection: privacy@servinka.com